Terms & Conditions

Kaloon is operated by Kaloon, registered at Badin, Hyderabad, Sindh, Pakistan. By using the app you agree to these terms. Please read them carefully.

1. What Kaloon is

Kaloon lets you discover and book appointments at independent salons and barbershops. Bookings made through Kaloon are agreements between you and the shop. Kaloon facilitates discovery, booking and payment, but is not the service provider and is not responsible for the quality of the service delivered.

2. Payments

Prices are set by shops and shown before you confirm. You may pay a deposit or the full amount online (via Safepay, using JazzCash, Easypaisa or a debit/credit card), or pay the shop directly in person. Online payments are processed by Safepay and our other licensed payment partners. Kaloon never stores your card or wallet PIN.

3. Cancellations & refunds

You may cancel a booking free of charge at least 24 hours in advance. See our full Refunds, Cancellations & Complaints policy (Profile → Refunds, Cancellations & Complaints) for refund timeframes and how to raise a complaint.

4. Conduct

Treat shop staff with respect. Abuse, fraud, or repeated no-shows may result in account suspension.

5. Governing law

These terms are governed by the laws of Pakistan. Disputes are first handled through our in-app Help & Support flow.

6. Changes

We may update these terms. Continued use means you accept the changes.