Provider Terms & Conditions

These terms govern shops and professionals who list and deliver services on Kaloon (operated by Kaloon, Badin, Hyderabad, Sindh, Pakistan).

1. Your listing

You are responsible for the accuracy of your services, prices, hours, and staff. Kaloon does not deliver services. You do.

2. Commission & payouts

Kaloon takes a commission on completed, paid bookings. The rest is paid out to your registered bank or mobile-wallet account on the payout schedule shown in your Earnings tab.

3. Bookings & cancellations

Honour confirmed bookings. You may cancel with a reason when needed, but repeated cancellations or no-shows may limit your visibility in search and discovery.

4. Refunds

See our Refunds, Cancellations & Complaints policy (Settings → Refunds, Cancellations & Complaints) for how customer refunds are handled.

5. Conduct

Treat customers with respect. Abuse, fraud, or repeated complaints may result in suspension.

6. Governing law

These terms are governed by the laws of Pakistan.

7. Changes

We may update these terms. Continued use means you accept the changes.